HORRID SERVICE LEVEL AND UNJUST FEES

WHERE TO BEGIN!!! THEIR CUSTOMER SERVICE IS HORRID, AS FOR THAT LADY IN THE BILLING DEPARTMENT OMG!!! DARLING I PAY FOR THIS SERVICE YOU ARE NOT DOING ME A FAVOR YOU NEED TO ACT RIGHT. YOURL SAY MOVING HOME IS FREE UNLESS MORE THAN 30M OF CABLE IS USED B**S*** MAN, AND HOW HARD IS IT TO NOTIFY A CLIENT IF THEY HAVE "OUTSTANDING BALANCE" ACCORDING TO MWEB, NO SMS OR EMAIL BUT ON THE DAY THE MONEY MUST BE PAID YOU SMS SAYING SERVICE WILL BE SUSPENDED *** MAN !!! WHY COULDNT YOU SMS DURING THE DAYS LEADING UP TO THE DUE DATE? WHY THE F@#%N HELL ASK FOR ALL THAT INFO IF YOU CANT USE IT. ALSO BEING CALLER 30+ MORE THAN ONCE MEANS YOU WAIT 2HRS OR MORE ONLY TO SPEAK TO AN AGENT AND THEY TELL YOU WRONG DEPARTMENT AND THEN TRANSFER ONLY FOR THE CLL TO EGT CUT (3 TIMES IN 1 DAY) NOW WHAT ABOUT THOSE CLIENTS WHO CANT AFFORD TO WAIT SO LONG, YOURL DONT EVEN CALL US BACK...WHAT IS WRONG WITH YOURL REALLY? DO NOT USE MWEB I WILL BE CANCELLING THEIR SERVICE AND WOULDNT RECOMMEND THEM TO ANYONE