HORRID mweb technical, sales and aftercare!

I upgraded my fiber line while I was on a call with a sales agent, two monts ago. It was confirmed that the line will be upgraded within 5-7 working days. I received a call today (2 months later) from a sales agent following up on my upgrade??

I am still waiting for my free to use router. I dont get any calls or follow ups from the technical team. Also, I am paying R690 for a 25mb-25mb line and the website is advertising 40mb-40mb for R649 (without promotion). how does this work??? The package of 250mb was advertised for R1250 and is now available for R949 (WITHOUT PROMOTION)???