Horrible support

Internet Solutions probably has the worst service desk in the world in my opinion.

a simple tier 1 engineer on my service desk takes at most 5 minutes to update a DNS record, that is excluding the the time the ticket goes through its process of being assigned etc after an email was sent to us...

sent a simple DNS change request... within half an hour someone responded that the work would be done "asap" around 1pm on the 10th of January 2019, at around 4 pm the record was apparently added, at 7pm we contacted again as the record was still not available... it is now 11:47 am on the 11th of January and still we are sucking thumb as to when this will be completed! absolutely shocking