JJ
Justine J

1 reviews | Active since Mar 2023

13 Oct 2026, 19:14

Horrible Services

I just had a terrible experience from 1 Oct to 13 Oct still not connected. Hang on for hours to speak to someone just not to get the help needed after practically begging today I finally got the Fibre installed (Frogfoot) via Blitz Technician even worse. The appointment was scheduled for 2pm the contact details they provided didn't one work. I eventually got hold of them 2:30 pm after phoning 3 other people just to be told the technician will come after 3pm. The technician arrives takes him 15min to install he then says mweb will activate me in 1 hour. 3 hours later after struggling almost 1hour to get through to mweb the guy try to configure the box because the details sent was not working as the wifi did not pop up. We get told unfortunately frogfoot needs to fix on their side. Guess what!! Another day no wifi!! The most Pathetic service I've experienced in my life!! All 3 companies involved in 1.

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Replies (1)
Mweb
Mweb's reply14 Oct 2026, 08:22
Official

Good day, Justine

We recognise how frustrating it is to experience service issues so soon after signing up, especially when you're expecting a reliable connection.

Our checks confirm that a fault has been logged due to a configuration issue on the Frogfoot network. Our Faults Team is actively following up with the provider to progress the required changes and restore your service.

We'll keep you updated via SMS as progress is made. If you need further assistance while the fault is being addressed, please send us a direct message so our team can help.

We've also shared your feedback with our Service Quality Team to review your experience and identify opportunities to improve the installation, activation and support journey.

Kind regards,
The Mweb Team