1 reviews | Active since Mar 2026
Horrible services
What a disastrous and horrible experience dealing with MWEB for the pass couple of months !!!! I am moving to a new place and I had notified them that I want to switch over from my current fibre over to LTE ( where I am moving to there is no fibre) then placed an order for the Telkom simcard and router deal via MWEB wich I received all good and well … I then told them to do the switch instead of cancelling my fibre subscription (let’s rather switch over) i was told that I will be charged any extra fees ( I asked 3 times) if there will be any additional charges I was assured that there will be no charges ATT ALL… I now get my monthly bill and there I am Charged R893.72!!!!! I been dealing with different agents with little to no help prior to getting my bill…… this is the 3 complaint for 3 different situations with MWEB
We understand how frustrating this experience has been, especially after you were advised that there would be no additional charges when switching from your fibre service to LTE, only to receive a bill showing a charge of R893.72. We also recognise how disappointing it is to have raised multiple complaints and still feel that your concerns have not been properly addressed.We’ve logged this with the relevant team to look into the charge and the concerns you’ve raised regarding the switch from fibre to LTE. The team will review the matter and assist with the appropriate resolution.Kind regards,
The Mweb Team
We understand how frustrating this experience has been, especially after you were advised that there would be no additional charges when switching from your fibre service to LTE, only to receive a bill showing a charge of R893.72. We also recognise how disappointing it is to have raised multiple complaints and still feel that your concerns have not been properly addressed.We’ve logged this with the relevant team to look into the charge and the concerns you’ve raised regarding the switch from fibre to LTE. The team will review the matter and assist with the appropriate resolution.Kind regards,
The Mweb Team