GM
Gee M
1 reviews | Active since Jul 2018
08 Sept 2026, 14:00
Horrible service with MWEB
I would like to share my frustration with Mweb I logged a fault with them on Friday I hold for more than 3 hours each time I call and end up hanging up Their phones are just ringing no one answers This morning they send a message saying I must contact them but they do not answer their phones Now they just send a message saying my fault is closed without even contacting me I’m loosing business as I use internet for my work
Helpful (0)
Replies (13)0
Replies (13)
Mweb's replyOfficial
08 Sept 2026, 14:17Hi Gee,We genuinely understand your frustration. You’ve spent hours trying to get through to our Support team, only to struggle to reach someone, and then received a notification that your fault had been closed without the contact you were expecting. We also recognise the impact this is having on your business when you rely on your internet connection to work.We can see that our Support team managed to get in touch with the account holder via chat yesterday and again earlier today. If there are still outstanding concerns or the connection issue has not been resolved, please send us a private message so we can assist further and ensure the relevant team has visibility of what is still needed.We appreciate you raising this with us. We understand that getting your connection working is important, particularly when it directly affects your business, and we want to help get you back on track.
Kind regards,
The MWEB Team
Kind regards,
The MWEB Team
Best regards,
Mweb's reply08 Sept 2026, 14:17
Official
Hi Gee,We genuinely understand your frustration. You’ve spent hours trying to get through to our Support team, only to struggle to reach someone, and then received a notification that your fault had been closed without the contact you were expecting. We also recognise the impact this is having on your business when you rely on your internet connection to work.We can see that our Support team managed to get in touch with the account holder via chat yesterday and again earlier today. If there are still outstanding concerns or the connection issue has not been resolved, please send us a private message so we can assist further and ensure the relevant team has visibility of what is still needed.We appreciate you raising this with us. We understand that getting your connection working is important, particularly when it directly affects your business, and we want to help get you back on track.
Kind regards,
The MWEB Team
Kind regards,
The MWEB Team
Best regards,
GM
Gee M's updateReviewer Update
08 Sept 2026, 14:38What makes me upset is the a message saying my ticket is closed due to outage that is incorrect
The outage was only yesterday my issue was since Friday
Can I get someone to contact me please
The outage was only yesterday my issue was since Friday
Can I get someone to contact me please
GM
Gee M's update08 Sept 2026, 14:38
Reviewer Update
What makes me upset is the a message saying my ticket is closed due to outage that is incorrect
The outage was only yesterday my issue was since Friday
Can I get someone to contact me please
The outage was only yesterday my issue was since Friday
Can I get someone to contact me please
Mweb's replyOfficial
08 Sept 2026, 14:54Hi Gee,
We understand why you’re upset, especially as the outage message doesn’t match when your own connection issue started. If your issue has been ongoing since Friday, we recognise that closing the ticket based on yesterday’s outage does not address the full concern you’ve raised.We’ve received feedback from our Technical Team that the CPE/ONT device is currently showing as having no power. They’ve advised that the device should be powered on and connectivity tested once power is restored.We also note your request to be contacted and understand that you need someone to properly look into the issue rather than have the matter closed under an outage that does not reflect when your fault started.Kind regards,
The Mweb Team
We understand why you’re upset, especially as the outage message doesn’t match when your own connection issue started. If your issue has been ongoing since Friday, we recognise that closing the ticket based on yesterday’s outage does not address the full concern you’ve raised.We’ve received feedback from our Technical Team that the CPE/ONT device is currently showing as having no power. They’ve advised that the device should be powered on and connectivity tested once power is restored.We also note your request to be contacted and understand that you need someone to properly look into the issue rather than have the matter closed under an outage that does not reflect when your fault started.Kind regards,
The Mweb Team
Best regards,
Mweb's reply08 Sept 2026, 14:54
Official
Hi Gee,
We understand why you’re upset, especially as the outage message doesn’t match when your own connection issue started. If your issue has been ongoing since Friday, we recognise that closing the ticket based on yesterday’s outage does not address the full concern you’ve raised.We’ve received feedback from our Technical Team that the CPE/ONT device is currently showing as having no power. They’ve advised that the device should be powered on and connectivity tested once power is restored.We also note your request to be contacted and understand that you need someone to properly look into the issue rather than have the matter closed under an outage that does not reflect when your fault started.Kind regards,
The Mweb Team
We understand why you’re upset, especially as the outage message doesn’t match when your own connection issue started. If your issue has been ongoing since Friday, we recognise that closing the ticket based on yesterday’s outage does not address the full concern you’ve raised.We’ve received feedback from our Technical Team that the CPE/ONT device is currently showing as having no power. They’ve advised that the device should be powered on and connectivity tested once power is restored.We also note your request to be contacted and understand that you need someone to properly look into the issue rather than have the matter closed under an outage that does not reflect when your fault started.Kind regards,
The Mweb Team
Best regards,
GM
Gee M's updateReviewer Update
08 Sept 2026, 15:27Another ticket was logged and I was informed of another TAT of 6 days
This is not on can this be prioritised as it is not my fault the ticket was closed incorrectly and without any communication
This is not on can this be prioritised as it is not my fault the ticket was closed incorrectly and without any communication
GM
Gee M's update08 Sept 2026, 15:27
Reviewer Update
Another ticket was logged and I was informed of another TAT of 6 days
This is not on can this be prioritised as it is not my fault the ticket was closed incorrectly and without any communication
This is not on can this be prioritised as it is not my fault the ticket was closed incorrectly and without any communication
Mweb's replyOfficial
08 Sept 2026, 15:31Hi Gee,
We have logged your feedback directly to the faults team and requested they do all they can to get the fault addressed and resolved ASAP.
Warm regards,
Webafrica Crew
We have logged your feedback directly to the faults team and requested they do all they can to get the fault addressed and resolved ASAP.
Warm regards,
Webafrica Crew
Best regards,
Mweb's reply08 Sept 2026, 15:31
Official
Hi Gee,
We have logged your feedback directly to the faults team and requested they do all they can to get the fault addressed and resolved ASAP.
Warm regards,
Webafrica Crew
We have logged your feedback directly to the faults team and requested they do all they can to get the fault addressed and resolved ASAP.
Warm regards,
Webafrica Crew
Best regards,
GM
Gee M's updateReviewer Update
08 Sept 2026, 15:32Thank you
GM
Gee M's update08 Sept 2026, 15:32
Reviewer Update
Thank you
Mweb's replyOfficial
08 Sept 2026, 15:34You're welcome, Gee
Best regards,
Mweb's reply08 Sept 2026, 15:34
Official
You're welcome, Gee
Best regards,
GM
Gee M's updateReviewer Update
09 Sept 2026, 14:07I’m not getting any joy with Mweb
Yesterday I was told my quiry will be prioritised so far no one has contacted me the WiFi keeps going on and off
I spoke to the consultant by the name of nobuntu she once again told me about 6 days turn around time and that there is nothing she can do on her side. I must just wait for the technicians as my ticket is still open
Yesterday I was told my quiry will be prioritised so far no one has contacted me the WiFi keeps going on and off
I spoke to the consultant by the name of nobuntu she once again told me about 6 days turn around time and that there is nothing she can do on her side. I must just wait for the technicians as my ticket is still open
GM
Gee M's update09 Sept 2026, 14:07
Reviewer Update
I’m not getting any joy with Mweb
Yesterday I was told my quiry will be prioritised so far no one has contacted me the WiFi keeps going on and off
I spoke to the consultant by the name of nobuntu she once again told me about 6 days turn around time and that there is nothing she can do on her side. I must just wait for the technicians as my ticket is still open
Yesterday I was told my quiry will be prioritised so far no one has contacted me the WiFi keeps going on and off
I spoke to the consultant by the name of nobuntu she once again told me about 6 days turn around time and that there is nothing she can do on her side. I must just wait for the technicians as my ticket is still open
Mweb's replyOfficial
09 Sept 2026, 14:15Hi Gee,
Our Faults Team will continue doing everything they can to have the fault addressed and resolved as quickly as possible. The matter remains under active attention, and the team is committed to seeing it through to resolution.
Kind regards,
Mweb Team
Our Faults Team will continue doing everything they can to have the fault addressed and resolved as quickly as possible. The matter remains under active attention, and the team is committed to seeing it through to resolution.
Kind regards,
Mweb Team
Best regards,
Mweb's reply09 Sept 2026, 14:15
Official
Hi Gee,
Our Faults Team will continue doing everything they can to have the fault addressed and resolved as quickly as possible. The matter remains under active attention, and the team is committed to seeing it through to resolution.
Kind regards,
Mweb Team
Our Faults Team will continue doing everything they can to have the fault addressed and resolved as quickly as possible. The matter remains under active attention, and the team is committed to seeing it through to resolution.
Kind regards,
Mweb Team
Best regards,
GM
Gee M's updateReviewer Update
09 Sept 2026, 14:18This is since Friday the fault team is still trying ?
No one is even communicating
No one is even communicating
GM
Gee M's update09 Sept 2026, 14:18
Reviewer Update
This is since Friday the fault team is still trying ?
No one is even communicating
No one is even communicating
Mweb's replyOfficial
09 Sept 2026, 14:19Hi Gee,
Our Faults Team will continue doing everything they can to have the fault addressed and resolved as quickly as possible. The matter remains under active attention, and the team is committed to seeing it through to resolution.
Kind regards,
Mweb Team
Our Faults Team will continue doing everything they can to have the fault addressed and resolved as quickly as possible. The matter remains under active attention, and the team is committed to seeing it through to resolution.
Kind regards,
Mweb Team
Best regards,
Mweb's reply09 Sept 2026, 14:19
Official
Hi Gee,
Our Faults Team will continue doing everything they can to have the fault addressed and resolved as quickly as possible. The matter remains under active attention, and the team is committed to seeing it through to resolution.
Kind regards,
Mweb Team
Our Faults Team will continue doing everything they can to have the fault addressed and resolved as quickly as possible. The matter remains under active attention, and the team is committed to seeing it through to resolution.
Kind regards,
Mweb Team
Best regards,
GM
Gee M's updateReviewer Update
09 Sept 2026, 14:21The service is horrible
I have lost income for 6 days as I rely on internet for my work
I have lost income for 6 days as I rely on internet for my work
GM
Gee M's update09 Sept 2026, 14:21
Reviewer Update
The service is horrible
I have lost income for 6 days as I rely on internet for my work
I have lost income for 6 days as I rely on internet for my work
Mweb's replyOfficial
09 Sept 2026, 14:48Hello Damien
Please restart your hardware and confirm the status of the connection linked to the address: ONRUS RIVER. We look forward to your update via private message.
Kind regards,
The Mweb Team
Please restart your hardware and confirm the status of the connection linked to the address: ONRUS RIVER. We look forward to your update via private message.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply09 Sept 2026, 14:48
Official
Hello Damien
Please restart your hardware and confirm the status of the connection linked to the address: ONRUS RIVER. We look forward to your update via private message.
Kind regards,
The Mweb Team
Please restart your hardware and confirm the status of the connection linked to the address: ONRUS RIVER. We look forward to your update via private message.
Kind regards,
The Mweb Team
Best regards,