HORRIBLE SERVICE WHEN CANCELLING A SERVICE

I phoned Mweb 2 days ago to have a domain that was registered with them transferred to another ISP that offers cheaper hosting packages. The people at the call centre were very reluctant to assist but told me that they would wait for a \ticket"to be sent from the other ISP.<br> The other ISP sent the ticket so I phoned mweb back who then told me the matter was resolved. The next morning I realised that the domain was still with mweb and I phoned them. They told me that we had not cancelled the domain but only the email boxes - which is total BS because the main reason for the call was to cancel the domain! I proceeded to cancel the domain.with Wayne. Wayne told me it was done and that they have accepted the transfer ticket. Today I phoned again because the domain is still with mweb. My colleague spoke with Wayne who told him that he has still not \""end-dated\"" the domain. WHAT!? When I got on the phone he quickly said that it had been done. My new ISP is still waiting for an accepted ticket and I am unable to do business on our new site and launch because the domain is being held hostage by MWEB. I just phone Mweb tech support at 4:56pm and spoke with Carl who cut me off at 5pm. ***?"""