horrible service Ref No: MWB***7

tied of fighting to get service from these people my father and I ordered a 100mb down and 10mb up fiber lie ad only receiving 50mb down and 5mb up and i phoned them over a week ago which took 20 min just to speak to someone which the technical department checked it and said that i needed to talk to the sales department as they need to change the line speed on the vuma portal which it has been about 2 weeks now since the first time i have spoken to mweb and multiple tweets @mwebtweets o twitter and all i get in response is that it has been escalated yet 14 days later and still no change in speed yet we expected to pay for the bigger line when we only receiving half ?!?!?!?! Ref No: MWB***7