Horrible service from Mweb and metro fibre.

I have had a frustrating week with Mweb and metro fibre There is a red light on my router that is not allowing me to gain access to the internet and my subscription payment is up to date This has been going on for 4 days now with no resolution and when I call the technical support team everyone tries to troubleshoot or tell me they are updating the software but no technician has come to the house to assist I work from home and relia a lot on the internet connection This past few days I have been using my cellphone to connect to the internet and it is frustrating and costly. My children are home and when they try to get internet connection it is also a struggle I had to spend money and buy them data or airtime This is a plea for Mweb and metro fibre to do something about their horrible service and fix my internet connection