HORRIBLE SERVICE!!!

Been phoning 2 weeks to get my fibre installed .Once finally a techniction phoned confirming installation would be done on friday , phoned them the whole day to say they will only be here on Saturday at 9:00am.They end up coming after 11.The techniction put in the fibre line and leave, they tell us we need to activate our router ourselves...Been trying for hours to finally get told we need to wait till Monday for Sales division to activate our router.This is not the service I WAS EXPECTING AT ALL! Technical can not help us cause only sales division can.How is this right?Isnt the technical person suppose to set up everything and make sure it is activated before leaving? And why isnt there someone available anytime of the day to activate the router?What if it gets installed after hours?Now it becomes the customers problem.Now I have to phone on Monday morning and wait more than 30 min on a line to get helped.If this is the service Mweb provides please come fetch ur router on Monday and I will take my service somewhere else. My time and airtime wasted for poor service.