Horrible service

 Hi LaverneWe completely understand your frustration, especially when a refund involves your hard-earned money and delays continue despite following the proper steps. This isn’t the experience we aim to deliver, and we want to ensure this is resolved promptly for you. We can confirm that your R99 refund request was logged, and we’ve already reached out to the teams that handle all refund requests. Your account has been flagged with them directly, so they are aware of the urgency and will prioritise processing it. To help keep things moving efficiently: 

•  Ensure the bank details on file are correct, as this can sometimes affect the turnaround 
•  Keep an eye on your email or portal notifications, as the team may reach out if any additional information is needed 

We are committed to seeing this through and ensuring your refund is completed as quickly as possible. You won’t need to chase multiple departments — we’ve taken ownership to drive this forward on your behalf. 

Kind regards, 
The Mweb Team