LM
Lerato M
1 reviews | Active since Sept 2021
05 May 2026, 10:24
Horrible service ever
The worst customer service ever, they never available for their customers, you call it puts you on hold forever, you Watsapp you never receive any response. They keep on debiting money even after you cancelled their services ,what a nightmare
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Mweb's replyOfficial
05 May 2026, 10:51Hi Lerato,
Thank you for taking the time to raise this with us. We acknowledge how frustrating it is to experience ongoing difficulty reaching support, long waiting times, and concerns around billing continuing after a cancellation, and this is not the experience we want for our clients.
Your account has been escalated to our Finance Team to review the billing in detail and to reach out to you directly for further assistance and clarification. The concerns raised around support accessibility and the handling of cancellations are also being shared with our Service Quality Team for review and improvement.
If you require any further assistance, you’re welcome to reach out to us via a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
Mweb Team
Thank you for taking the time to raise this with us. We acknowledge how frustrating it is to experience ongoing difficulty reaching support, long waiting times, and concerns around billing continuing after a cancellation, and this is not the experience we want for our clients.
Your account has been escalated to our Finance Team to review the billing in detail and to reach out to you directly for further assistance and clarification. The concerns raised around support accessibility and the handling of cancellations are also being shared with our Service Quality Team for review and improvement.
If you require any further assistance, you’re welcome to reach out to us via a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
Mweb Team
Mweb's reply05 May 2026, 10:51
Official
Hi Lerato,
Thank you for taking the time to raise this with us. We acknowledge how frustrating it is to experience ongoing difficulty reaching support, long waiting times, and concerns around billing continuing after a cancellation, and this is not the experience we want for our clients.
Your account has been escalated to our Finance Team to review the billing in detail and to reach out to you directly for further assistance and clarification. The concerns raised around support accessibility and the handling of cancellations are also being shared with our Service Quality Team for review and improvement.
If you require any further assistance, you’re welcome to reach out to us via a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
Mweb Team
Thank you for taking the time to raise this with us. We acknowledge how frustrating it is to experience ongoing difficulty reaching support, long waiting times, and concerns around billing continuing after a cancellation, and this is not the experience we want for our clients.
Your account has been escalated to our Finance Team to review the billing in detail and to reach out to you directly for further assistance and clarification. The concerns raised around support accessibility and the handling of cancellations are also being shared with our Service Quality Team for review and improvement.
If you require any further assistance, you’re welcome to reach out to us via a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
Mweb Team