Horrible Service - Disappointing

I am very disappointed in the customer service MWEB has to offer. I have been having problems with my Fibre for quite some time, it tskes about 30mins to just get through to someone at MWEB, then my fibre is fine by the time they answer. Its a constant waste of time and money. Now that I want to cancel a month to month I must give two months notice? I dont want to be paying for a service that is not 100% working. Someone from MWEB was supposed to phone me today and Im still waiting. Please do not delay this any further. I paid you for the month of October, with the fibre working and not working as it pleases. I dont want to carry on with this and Im not paying for November.