Horrible Service Delivery - Stay away

I had a LTE internet package with MWEB which was on a month-month contract. After COVID hit I was unable to pay my account and I contacted them to ask to have my service suspended for May as I cannot afford to pay. Service was stopped for the one month and they told me to contact them the following month again if I want my service suspended again, which I did for the next two months. Only to find out that my service was never suspended for two months and that I was liable to internet that I didn't even use. After numerous calls to correct this account I received a final demand to pay my account and was subsequently handed over for collection. This is horrible service during this difficult economic climate and I feel being forced to pay for a service I didn't use. They will never get a penny out of me again.... I do not recommend them at all to anyone.