Horrible service delivery

I recently moved premises and I am a customer with Mweb and have been for quite some time. I called mweb to find out how we are to go about moving me existing ADSL line from my previous address to the new one. I was assured that it is a relatively quick and straight forward process. They sent me forms on the 6th of January to complete and I sent them back the same day. 2weeks after... Still no feedback so i called them... No one could give me proper feedback, but they did confirm the new landline number, wich to my surprise was incorrectly entered on their side... I sent them emails... Emails got ignored... After endless phonecalls from my side and no conclusive answers from them more than 30days later(longer than the promised turnaround time) i still dont have adsl at the new premises and still no conclusive answer from mweb as to what the progress is. Today, 09/02/2015 at around. 14:00 i requested a manager to call me after i was told to phone telkom myself to get the adsl activated. They lady informed me that a manager will call me within 10minutes... Almost 4 hours later... STILL NO CALL! VERY VERY UNHAPPY!