TM
TERRANCE M
1 reviews | Active since Feb 2023
03 Sept 2026, 08:27
Horrible Service
Don't use Mweb these guys sucks,I app**** for 30/30 line the Wifi is very slow l can't even work and even you try to call the customer service number no one will answer 🙄 '
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Replies (1)
Mweb's replyOfficial
03 Sept 2026, 09:08Morning TERRANCE We understand the frustration, especially when you’re paying for a 30/30 service but struggling to work because the Wi-Fi feels slow. A few checks can help identify whether the slowdown is with the Wi-Fi itself or the connection reaching your router:• Test close to the router: If speeds improve significantly nearby, Wi-Fi coverage, distance, or interference may be affecting performance.• Test with Ethernet: Connect a laptop directly to the router using an Ethernet cable and run a speed test. If the wired speed is much better, the fibre connection is likely performing well, and the focus should be on the Wi-Fi environment.• Try both 2.4 GHz and 5 GHz: 5 GHz can generally provide faster speeds at shorter range, while 2.4 GHz travels further but can be more affected by interference from other devices and nearby networks.• Check at different times: Testing during the day and again when the connection feels slow can help identify whether the performance changes during busy periods.If the wired test is also significantly below your 30 Mbps service speed, please let our Technical Team know the results via Live Chat, so they can investigate the connection further.We appreciate you allowing us to help get your connection performing as it should.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply03 Sept 2026, 09:08
Official
Morning TERRANCE We understand the frustration, especially when you’re paying for a 30/30 service but struggling to work because the Wi-Fi feels slow. A few checks can help identify whether the slowdown is with the Wi-Fi itself or the connection reaching your router:• Test close to the router: If speeds improve significantly nearby, Wi-Fi coverage, distance, or interference may be affecting performance.• Test with Ethernet: Connect a laptop directly to the router using an Ethernet cable and run a speed test. If the wired speed is much better, the fibre connection is likely performing well, and the focus should be on the Wi-Fi environment.• Try both 2.4 GHz and 5 GHz: 5 GHz can generally provide faster speeds at shorter range, while 2.4 GHz travels further but can be more affected by interference from other devices and nearby networks.• Check at different times: Testing during the day and again when the connection feels slow can help identify whether the performance changes during busy periods.If the wired test is also significantly below your 30 Mbps service speed, please let our Technical Team know the results via Live Chat, so they can investigate the connection further.We appreciate you allowing us to help get your connection performing as it should.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team