Horrible service

I have paid for the installatin of the fibre package i wanted. It was installed 2 weeks ago. Ive been trying to get hold of mweb to activate the line without success. Have phoned several times just to hold on for 15 to 20 minutes and be cut off eventually. You cant even sent a e-mail because the email adress and password you used doesnt match even after requesting a password reset. Please come and remove your hardware from my home so that i can pay another service provider again for instalation and hopefully i will be sorted out