DS
Danielle S

1 reviews | Active since Jan 2024

22 Nov 2024, 08:41

Horrible service

I have made the biggest mistake taking this service seriously. My fibre was installed on the 18th where as I placed my order on the 8th.

When the sales person phoned me she said there's a fee to be paid ,which I paid after they said my banking details was incorrect. Then I told this person that I only get paid by the 7th which she said it's fine il pay a pro rata with my subscription which I accepted. Mweb has been running debit orders on my account since the 20th and my internet was only active at 5pm on the 18th.

Please people don't get internet with this company the service is bad .until today no customer care person has phoned me to assist me with a query I logged on the 18th ,and I just moved away from webafrica but honestly their service is much better than this company. Mweb is now sending me notifications that my internet will be disconnected I only had internet for like 3 days and they already want to suspend where I only get paid on the 7th.

0
Replies (0)