RP
Ravin P
1 reviews | Active since Jun 2020
17 Mar 2026, 11:08
Horrible service
One of the most pathetic call centre's. I spent over 3hours waiting for an "agent". I am quite sure they are all on lunch permanently. The chat bot is even ŵorse. Horrible, Horrible service. Can't wait to cancel if I can get hold of a pathetic agent
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Replies (1)
Mweb's replyOfficial
17 Mar 2026, 11:38Hello Ravin. Thank you for sharing your experience. We completely understand how frustrating long wait times and limited support can be, and we recognise how this has impacted your confidence in our service. Your feedback is important and helps us identify areas for improvement.
We’ve arranged for our Retention team to review your profile and give you a call to discuss your concerns, provide guidance, and advise on the best way forward. This ensures your issues are addressed directly and thoroughly. We appreciate your patience while we work to restore the seamless, high-quality service you expect from Mweb.
Kind regards,
The Mweb Team
We’ve arranged for our Retention team to review your profile and give you a call to discuss your concerns, provide guidance, and advise on the best way forward. This ensures your issues are addressed directly and thoroughly. We appreciate your patience while we work to restore the seamless, high-quality service you expect from Mweb.
Kind regards,
The Mweb Team
Mweb's reply17 Mar 2026, 11:38
Official
Hello Ravin. Thank you for sharing your experience. We completely understand how frustrating long wait times and limited support can be, and we recognise how this has impacted your confidence in our service. Your feedback is important and helps us identify areas for improvement.
We’ve arranged for our Retention team to review your profile and give you a call to discuss your concerns, provide guidance, and advise on the best way forward. This ensures your issues are addressed directly and thoroughly. We appreciate your patience while we work to restore the seamless, high-quality service you expect from Mweb.
Kind regards,
The Mweb Team
We’ve arranged for our Retention team to review your profile and give you a call to discuss your concerns, provide guidance, and advise on the best way forward. This ensures your issues are addressed directly and thoroughly. We appreciate your patience while we work to restore the seamless, high-quality service you expect from Mweb.
Kind regards,
The Mweb Team