MB
Monique B
1 reviews | Active since Jun 2026
08 Sept 2026, 12:59
Horrible service
This is the worst company to call the contact Centre department is putrid imagine being on hold 1hr30 mins i could pay my fiber product multiple times with the amount of airtime i spend when calling them please hire more staff if that's the problem its appalling to expect a customer to stay holding for that amount of time and this is not even after speaking to someone so ****ed off need to change my fiber connection to another company
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Mweb's replyOfficial
08 Sept 2026, 13:10Hi Monique,
We understand how frustrating it is to spend so long waiting on hold, especially when you’re trying to get assistance and are also using your own airtime to reach us.We’d like to understand what you were trying to get assistance with so we can look into the matter further. Please send us a private message with more details about your query, along with any relevant reference number if available.Kind regards,
The Mweb Team
We understand how frustrating it is to spend so long waiting on hold, especially when you’re trying to get assistance and are also using your own airtime to reach us.We’d like to understand what you were trying to get assistance with so we can look into the matter further. Please send us a private message with more details about your query, along with any relevant reference number if available.Kind regards,
The Mweb Team
Mweb's reply08 Sept 2026, 13:10
Official
Hi Monique,
We understand how frustrating it is to spend so long waiting on hold, especially when you’re trying to get assistance and are also using your own airtime to reach us.We’d like to understand what you were trying to get assistance with so we can look into the matter further. Please send us a private message with more details about your query, along with any relevant reference number if available.Kind regards,
The Mweb Team
We understand how frustrating it is to spend so long waiting on hold, especially when you’re trying to get assistance and are also using your own airtime to reach us.We’d like to understand what you were trying to get assistance with so we can look into the matter further. Please send us a private message with more details about your query, along with any relevant reference number if available.Kind regards,
The Mweb Team