Horrible Service!!

Order No. X***6 was confirmed on 24 January 2025. From there onwards there was no further contact from Mweb and I had to call them to discuss how to proceed. Despite it being their debit order, they said they did not have the payment and asked for proof of payment, which I provided. Again, no further contact from them. My WiFi has still not been connected to date.

The waiting time for the call center is averaging between 20-30 minutes, and when you finally get through they cut the call without resolving your issues, with no callback. I urgently need assistance in cancelling my order with Mweb.