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Sandile
1 reviews | Active since May 2023
12 Sept 2026, 15:39
Horrible service and support
I have made two payments already yet I haven't been connected ever since receiving and setting up the router. I have been served with one agent after the next yet no resolution till this moment. I am deeply devastated đź’”
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Replies (2)S
Sandile's updateReviewer Update
12 Sept 2026, 18:45All the configurations the agents give me do not go through... the wifi just connects without internet and disconnects again... nothing is working and no one seems to be able to help among the agents... sad part is that I have paid and they claim that my connection is fine... it's been days now. We can't do anything with this network and we ended up buying Cellphone data to get things moving, yet we have paid twice... This is very unprofessional of mweb.
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Sandile's update12 Sept 2026, 18:45
Reviewer Update
All the configurations the agents give me do not go through... the wifi just connects without internet and disconnects again... nothing is working and no one seems to be able to help among the agents... sad part is that I have paid and they claim that my connection is fine... it's been days now. We can't do anything with this network and we ended up buying Cellphone data to get things moving, yet we have paid twice... This is very unprofessional of mweb.
Mweb's replyOfficial
14 Sept 2026, 10:54Hi Sandile,We understand how frustrating and disappointing this has been, especially after making two payments, setting up the router, and still being unable to use the service. We also recognise how exhausting it must be to go through multiple agents and repeat configurations that have not resolved the issue, while having to purchase mobile data in the meantime.We’d like to assist with getting this resolved. Please confirm whether the router is currently showing any red or warning lights and whether your devices connect to the WiFi but show “No Internet”. This will help us narrow down the issue and determine the appropriate next step.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Sept 2026, 10:54
Official
Hi Sandile,We understand how frustrating and disappointing this has been, especially after making two payments, setting up the router, and still being unable to use the service. We also recognise how exhausting it must be to go through multiple agents and repeat configurations that have not resolved the issue, while having to purchase mobile data in the meantime.We’d like to assist with getting this resolved. Please confirm whether the router is currently showing any red or warning lights and whether your devices connect to the WiFi but show “No Internet”. This will help us narrow down the issue and determine the appropriate next step.Kind regards,
The Mweb Team
The Mweb Team