HORRIBLE SERVICE AND FULL OF LIES!!

If I could give negative 5 Starts I probably would have!!

I have been without my Fibre connection since Med January. I have logged tickets and I have made many calls. In a time where so many people are working from home we would expect that Fibre issues and connectivity will be taken up more seriously.

After many hours on the phone and every time hearing that the line is broken I got through to another person informing me that my account is still active but the fibre line with @Vumatel shows the line has been cancelled. Therefore my fibre does not work... They will log a call back ticket, Since I know very well from experience that they never call back I insisted that they transfer me to the department that handles this. After holding one again for some time and having to explain the issue again the person on the call tells me he needs to confirm with the activation department and to hold. He then puts my call on hold and drops the call. This after I spend a massive amount of time to get hold of them in the First place.

I really hope that every single person that even considers MWEB or VUMATEL that has another option in their area, Reads this post and decides to avoid this very useless team at this stage. It really is not worth the time and fighting to try and get problems fixed. Rather pay the R50-R80 more at other companies and know that you will be connected.

Especially If you are are working from home.