JC
Jay C
1 reviews | Active since Apr 2024
11 Apr 2026, 20:31
Horrible service
Absolute **** company. Im usually not vulgar, but I have no I other way to deal with them.
They have no physical stores or a head office to visit. I wouldn't need to even try to visit a physical store, but emails go unanswered and I spent 80 MINUTES ON HOLD with them.
I tried purchasing a web hosting package that never went through because of delays on their end. Then our fibre package that was originally around R500 increased bit by bit over time and now is about R690. The only downgrade option is to a package for R50 less but comes with a massive drop in bandwidth.
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Replies (1)
Mweb's replyOfficial
13 Apr 2026, 11:33Hello Jay. We hear how frustrating this experience has been, especially after trying to purchase a hosting package that didn’t process, dealing with long call wait times, and then seeing unexpected price increases on your fibre over time, with very limited downgrade flexibility. That combination of failed transactions, unclear pricing progression, and difficulty reaching support understandably creates a lot of frustration. To properly investigate both your hosting purchase issue and fibre billing changes, we need to securely access your account so we can review transaction history, package adjustments, and pricing changes over time. Please private message us your registered Mweb email address so we can locate your profile and escalate this directly to the relevant billing and technical teams for full review and follow-up. We’ll ensure this is taken through properly once your details are received.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 11:33
Official
Hello Jay. We hear how frustrating this experience has been, especially after trying to purchase a hosting package that didn’t process, dealing with long call wait times, and then seeing unexpected price increases on your fibre over time, with very limited downgrade flexibility. That combination of failed transactions, unclear pricing progression, and difficulty reaching support understandably creates a lot of frustration. To properly investigate both your hosting purchase issue and fibre billing changes, we need to securely access your account so we can review transaction history, package adjustments, and pricing changes over time. Please private message us your registered Mweb email address so we can locate your profile and escalate this directly to the relevant billing and technical teams for full review and follow-up. We’ll ensure this is taken through properly once your details are received.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team