RO
Roeleen O
1 reviews | Active since Apr 2011
17 Mar 2026, 09:09
Horrible service
Arranged for internet to be moved and was promised that they will be there on Friday. It is Tuesday! Friday afternoon we were informed that the team is off already, Saturday that they do not work weekends,, info was taken and we were assured that the problem will be sorted on Monday. Tuesday, still no internet. No more airtime as every call to Mweb takes 45 minutes and longer (a few calls a day) But every month you get your money.. on time!!!!!!!!!! I am sick and tired of this
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Mweb's replyOfficial
17 Mar 2026, 09:31Hi Roeleen, we understand how frustrating it must be to experience these repeated delays, especially when you’ve been waiting for your internet service and spending so much time trying to resolve the issue.We tried locating your account using your details, but we were unable to find an active account. Could you please send us a direct message with your account information? Once we have this, we can look into the matter immediately and work towards getting your service restored as quickly as possible.Kind regards,
Mweb Team
Mweb Team
Mweb's reply17 Mar 2026, 09:31
Official
Hi Roeleen, we understand how frustrating it must be to experience these repeated delays, especially when you’ve been waiting for your internet service and spending so much time trying to resolve the issue.We tried locating your account using your details, but we were unable to find an active account. Could you please send us a direct message with your account information? Once we have this, we can look into the matter immediately and work towards getting your service restored as quickly as possible.Kind regards,
Mweb Team
Mweb Team