Horrible service

Slow.,disappointed service Monday my lte service was slow.. I did all troubleshooting solutions and switch the router off hoping it would fix the problem.. But nope on Wednesday I called and went through the whole troubleshooting options again the agent then advised they will have to logg a call.. I then said they need to log it as urgent as this wifi is paid for by my company for me to work from home.. I got a sms from mweb saying there network provider reset the Sim card and I should call in again which I did but twice my call got cut after spending R150 bladdy airtime I finally got a hold of someone I read the sms I received and they just made me do the same **** as the prev day which isn't working.. So instead of fixing the problem mweb is giving me the run around and I had to give out unnecessary money for data to work when my company pays for a wifi service that I can't use and I'm getting no joy in solving the issue.. Worst service ever..