Horrible service

I have been asking MWEB to activate my fibre line since the 15th of March 2021 and to date I keep getting no service.

1. Vumatel isntalled a fibre box on the 15/03/2021, I called MWEB and explained that installation had been carried out and requested for a line activation, I was told that this should take 48 hours 2. Router delivered on the 16/03/2021- I contacted MWEB to find out if the line had been activated and I was told activation should take 48-72 hours. 3. 17/03/2021 I enquired about the activation and I was told that my line should be activated by the 19th 3. 20/03/2021 I was told that vumatel had not confirmed installation hence the delay when i disputed this I was told that vumatel had noted that there is a pre-existing line, I again disputed this as this was a completely new installation (I was told that the issue would be attended to and that I should not contact vumatel) 4. 23/03/2021 I still have not received any kind of assistance or indication on what is happening with my line, I called vumatel and spoke to Sipho who said that vumatel confirmed installation and that on their side my line was activated on the 15th and that all my internet problems are coming from mweb. A call to MWEB also yielded no results as only previous notes made by phumi were read out loud to me.

I would not recommend this service provider to anyone