HORRIBLE SERVICE

I am so sick and tired of the service I have been receiving from Mweb. I honestly thought they were the best but it's just been a bad experience since day 1. I app**** for fibre on the 7th of January so that there is enough time to have everything sorted by the end of January when we move into our new place. Firstly, it took either them or Metro Fibre 3 weeks JUST to create an address on their system, then we had a technician come out on the 1st of Feb, only to tell us that we need contractors to come first. Those contractors came on Wednesdays the 2nd of Feb. When they left I called Mweb and they said they have dispatched my router and activated my line. They also took pro-rata payment then already, but I don't even have access to my line. I called the couriers yesterday and they said they don't have my details on their system so mweb have not dispatched my router yet. I then called mweb and mweb said they have dispatched the router and I must wait.. This pillar to post nonsense is absolutely pathetic! I work from home and I have been spending 1 gig of data PER DAY, meanwhile mweb received their payment without me actually having access to my line and they're happy. I have had enough!