1 reviews | Active since May 2026
HORRIBLE SERVICE!!!!
******0 This is definitely the worst company to deal with. Last month I ordered a router to be activated the 1st of May. The 30th of April my wife and I were on the phone being put on hold with no help same thing happened the 1st over a 100 MINUTES later a lady told us we'll only be connected after seven days, I called again and arranged with sales to activate it the 1st of June because I can not be without internet connection. I'll just pay my previous wifi subscription and use them for the month of May. She responded with that's okay I'll have to call a few weeks before the 1st of June to arrange it. Today 08 of May I got a message I have to pay over a R1007, because of early termination. Your router is off I didn't even try to connect to it it's OFF in the box. How can I pay for a service I'm not using and have arranged to change the activation date. I've been on the phone numerous times no help at all, my last call I was holding for 15 minutes but I'm caller number. My biggest regret is trying to change to Mweb. I'm not even subscribed or connected and already it's problems and your service is horrible. Please come fetch your router I would rather stay with my current subscription.
We understand how frustrating and disappointing this situation has been, especially after making arrangements around activation dates, spending long periods on hold, and now seeing charges app**** for a service that was never activated or used. Reaching this point before even being connected is understandably upsetting.
We’ve arranged for our Finance Team to follow up with you directly to review the charges on your account, and to address your concerns properly. The context around the activation date change, the unused router, and the payments made has been noted so this can be assessed accurately and fairly.
Your feedback about the onboarding experience, wait times, and communication will be shared with our Service Quality Team for review, as this is not the kind of experience we want customers to have, particularly at the start of their journey.
If you need any further assistance while this is being reviewed, you’re welcome to reach out to us again via Hello Peter, and we’ll be happy to assist.
Kind regards,
Mweb Team
We understand how frustrating and disappointing this situation has been, especially after making arrangements around activation dates, spending long periods on hold, and now seeing charges app**** for a service that was never activated or used. Reaching this point before even being connected is understandably upsetting.
We’ve arranged for our Finance Team to follow up with you directly to review the charges on your account, and to address your concerns properly. The context around the activation date change, the unused router, and the payments made has been noted so this can be assessed accurately and fairly.
Your feedback about the onboarding experience, wait times, and communication will be shared with our Service Quality Team for review, as this is not the kind of experience we want customers to have, particularly at the start of their journey.
If you need any further assistance while this is being reviewed, you’re welcome to reach out to us again via Hello Peter, and we’ll be happy to assist.
Kind regards,
Mweb Team