HORRIBLE SERVICE

I app**** for the new fibre deal they have going on where they fail to mention any waiting period only when its time for connection,the problems start however when having to talk to very very rude sales admin support who only gives you lines from a script and no answers and treating me as a customer horribly. I have had 3 different script replies from 3 different sales support consultants which makes everything so much more confusing and difficult, not one consultant can actually tell me when I will be able to use the service I am paying for. REGRET not looking at different option as one expects a great service from a long standing company as this.