Horrible Service

My Mweb line is still disconnecting and its now been 2 hours back and forth between consultants and still no one willing to phone Telkom to speed up my line getting put back to 4mb as all saying its not their department. I am now fedup with this bad service from mweb call centre. I will never recommend mweb to anyone again and quite frankly if I had the money I would sue them. please people this is pathetic and inexcusable. even spoke to a manager and asked to get this sorted out but only to get shot down. my work requires internet and with a line drop every 5min its no use for me to even try but yet I still pay fully for my service every month whether I have internet or not