AJ
Asheeqa J
1 reviews | Active since Mar 2024
19 May 2026, 09:11
horrible service
So I called in on Saturday to request fibre, I was told to immediately pay the R99 once off fee, I have explained to the sales agent what my issue was, he said that it shouldnt be an issue, only to call in yesterday 3 times and being kept on hold for 20 mins per call to find out that my line with my current service provided does not show canceled now I have proof that my line has been canceled since the 1st May, I am so annoyed as I tried calling earlier and each time I get placed on hold for 10 mins if this is how Mweb customer service is I refuse to do business with them
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Replies (3)
Mweb's replyOfficial
19 May 2026, 09:56Hello Asheeqa.
We understand how frustrating this experience has been, especially after taking the correct steps upfront and then having to follow up multiple times without clear answers. The time spent on hold and the conflicting information around your line status would understandably impact your confidence in proceeding.We can see that our Order team has since provided an update on your Openserve order via our support channels a few minutes ago, under ***. This should clarify the current status of your line and the next steps required to move your fibre activation forward.If anything remains unclear or you would prefer that we personally oversee the process from here, please reach out via private message. Your experience matters, and the focus now is on ensuring a smooth and efficient completion of your connection.
Kind regards,
The Mweb Team
We understand how frustrating this experience has been, especially after taking the correct steps upfront and then having to follow up multiple times without clear answers. The time spent on hold and the conflicting information around your line status would understandably impact your confidence in proceeding.We can see that our Order team has since provided an update on your Openserve order via our support channels a few minutes ago, under ***. This should clarify the current status of your line and the next steps required to move your fibre activation forward.If anything remains unclear or you would prefer that we personally oversee the process from here, please reach out via private message. Your experience matters, and the focus now is on ensuring a smooth and efficient completion of your connection.
Kind regards,
The Mweb Team
Mweb's reply19 May 2026, 09:56
Official
Hello Asheeqa.
We understand how frustrating this experience has been, especially after taking the correct steps upfront and then having to follow up multiple times without clear answers. The time spent on hold and the conflicting information around your line status would understandably impact your confidence in proceeding.We can see that our Order team has since provided an update on your Openserve order via our support channels a few minutes ago, under ***. This should clarify the current status of your line and the next steps required to move your fibre activation forward.If anything remains unclear or you would prefer that we personally oversee the process from here, please reach out via private message. Your experience matters, and the focus now is on ensuring a smooth and efficient completion of your connection.
Kind regards,
The Mweb Team
We understand how frustrating this experience has been, especially after taking the correct steps upfront and then having to follow up multiple times without clear answers. The time spent on hold and the conflicting information around your line status would understandably impact your confidence in proceeding.We can see that our Order team has since provided an update on your Openserve order via our support channels a few minutes ago, under ***. This should clarify the current status of your line and the next steps required to move your fibre activation forward.If anything remains unclear or you would prefer that we personally oversee the process from here, please reach out via private message. Your experience matters, and the focus now is on ensuring a smooth and efficient completion of your connection.
Kind regards,
The Mweb Team
AJ
Asheeqa J's updateReviewer Update
19 May 2026, 10:18Can I please get a call from you guys urgently this service from your agents are disgusting
AJ
Asheeqa J's update19 May 2026, 10:18
Reviewer Update
Can I please get a call from you guys urgently this service from your agents are disgusting
AJ
Asheeqa J's updateReviewer Update
19 May 2026, 10:18Your agents wants me to call openserve and log a cancelation with openserve I call openserve and they tell me mweb is supposed to do it please advise or Infact how do I cancel this service
AJ
Asheeqa J's update19 May 2026, 10:18
Reviewer Update
Your agents wants me to call openserve and log a cancelation with openserve I call openserve and they tell me mweb is supposed to do it please advise or Infact how do I cancel this service