Horrible Sales Experience

26 March ‘25 I was contacted by Alina Mangojane who sold me a fibre connection with Vumatel.She informed me that this entire process would take 10 working days and this week the time promised had been exceeded and I decided to follow up.Upon following up via the app function I was connected to Sibongile who informed me that my address was u correct and that she’d update it,this one on the 10th and 11th April ‘25 she also confirmed that I would not be charged the R250 for the order as it was already charged.On the 10th of April Alina again called me and informed me that the guys from Vumatel were struggling to get my address,we confirm the address and Alina processes the order,I receive multiple sms’s same evening and decided to Send Alina an email and she responds on the 11th confirming that I would not be charged the R249 again as I’ve already paid the fee.This morning I wake up and my account has been debited.It is so infuriating that I’ve had to wait so long for my order to be processed and when I follow up I’m getting different stories yet my account is continuously being debited by MWEB.This service is disgusting and the messed up part is that calling them is so time consuming because they’re forever experiencing high call volumes probably because of their pathetic service.