NS
Neil S
1 reviews | Active since Mar 2026
03 Sept 2026, 09:46
HORRIBLE NON SERVICE
I have been trying to get hold of these ****mers for the entire week now with no help. Im paying for VoIP and I cannot use it. Trying to speak to a person seems impossible. Instead I am holding on in their chat service for hours with no assistance. Stay away from these people. They are seriously not interested in assisting their clients. Entire week I am told that they are dealing with high call volumes. I do not believe that ****
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Mweb's replyOfficial
03 Sept 2026, 09:51Profiel ref#***7
Morning Neil We understand how frustrating it must be to have been without a working VoIP service for the week, particularly after spending hours trying to reach our support teams. We recognise that being unable to use a service you’re paying for has a real impact.
A few quick checks may help narrow down where the issue could be:• Check whether the VoIP handset has a stable network connection: This helps establish whether the issue could be related to the connection between the handset and your network.• Check the VoIP status or registration light on the handset: If it shows as unregistered or disconnected, this can help indicate whether the handset is successfully connecting to the VoIP service.• Try making and receiving a test call: This helps determine whether the issue affects outgoing calls, incoming calls, or both, which gives our team a better starting point for troubleshooting.• Take note of any error message or error code: This can provide useful information about where the connection is failing and help the Technical Team investigate more accurately.
If the issue is still occurring, please send us a private message with details of the VoIP problem, including any error messages you’re receiving. We can then take a closer look and help get the right assistance in place.We appreciate you raising this with us and allowing us to look into the issue further.
Kind regards,
The MWEB Team
Morning Neil We understand how frustrating it must be to have been without a working VoIP service for the week, particularly after spending hours trying to reach our support teams. We recognise that being unable to use a service you’re paying for has a real impact.
A few quick checks may help narrow down where the issue could be:• Check whether the VoIP handset has a stable network connection: This helps establish whether the issue could be related to the connection between the handset and your network.• Check the VoIP status or registration light on the handset: If it shows as unregistered or disconnected, this can help indicate whether the handset is successfully connecting to the VoIP service.• Try making and receiving a test call: This helps determine whether the issue affects outgoing calls, incoming calls, or both, which gives our team a better starting point for troubleshooting.• Take note of any error message or error code: This can provide useful information about where the connection is failing and help the Technical Team investigate more accurately.
If the issue is still occurring, please send us a private message with details of the VoIP problem, including any error messages you’re receiving. We can then take a closer look and help get the right assistance in place.We appreciate you raising this with us and allowing us to look into the issue further.
Kind regards,
The MWEB Team
Mweb's reply03 Sept 2026, 09:51
Official
Profiel ref#***7
Morning Neil We understand how frustrating it must be to have been without a working VoIP service for the week, particularly after spending hours trying to reach our support teams. We recognise that being unable to use a service you’re paying for has a real impact.
A few quick checks may help narrow down where the issue could be:• Check whether the VoIP handset has a stable network connection: This helps establish whether the issue could be related to the connection between the handset and your network.• Check the VoIP status or registration light on the handset: If it shows as unregistered or disconnected, this can help indicate whether the handset is successfully connecting to the VoIP service.• Try making and receiving a test call: This helps determine whether the issue affects outgoing calls, incoming calls, or both, which gives our team a better starting point for troubleshooting.• Take note of any error message or error code: This can provide useful information about where the connection is failing and help the Technical Team investigate more accurately.
If the issue is still occurring, please send us a private message with details of the VoIP problem, including any error messages you’re receiving. We can then take a closer look and help get the right assistance in place.We appreciate you raising this with us and allowing us to look into the issue further.
Kind regards,
The MWEB Team
Morning Neil We understand how frustrating it must be to have been without a working VoIP service for the week, particularly after spending hours trying to reach our support teams. We recognise that being unable to use a service you’re paying for has a real impact.
A few quick checks may help narrow down where the issue could be:• Check whether the VoIP handset has a stable network connection: This helps establish whether the issue could be related to the connection between the handset and your network.• Check the VoIP status or registration light on the handset: If it shows as unregistered or disconnected, this can help indicate whether the handset is successfully connecting to the VoIP service.• Try making and receiving a test call: This helps determine whether the issue affects outgoing calls, incoming calls, or both, which gives our team a better starting point for troubleshooting.• Take note of any error message or error code: This can provide useful information about where the connection is failing and help the Technical Team investigate more accurately.
If the issue is still occurring, please send us a private message with details of the VoIP problem, including any error messages you’re receiving. We can then take a closer look and help get the right assistance in place.We appreciate you raising this with us and allowing us to look into the issue further.
Kind regards,
The MWEB Team