Horrible Mweb Service as a new client

I experience the most horrible service.I had my internet services with Rain which was very slow, called Mweb ,the promised a fast fibre service and they even told me to disconnect immediately my Rain and after 3-5 days they will connect equipment...They deducted money from my *** after 2 days of our conversation, I spoke to Scott Ross who assisted me from the beginning..Days passed no equipment, I complained Scott appeared suddenly and asked for proof of residence, I sent it ...in this whole process I don't have internet in my house,I work from home,I am losing sake,connects with my clients...Nothing, no communication from Mweb, instead I get marketing ***....Scott Ross doesn't answer my *** anymore ...Last conversation he said he escalated my case!!!! ...I wasn't even aware I have an escalation and I don't even know why its escalated....Horrible ,horrible service 😒 😑....Mweb should just give me back my money so that I can look for another service provider please...this is ridiculous..at this day and age!!!!