Horrible Mweb service

We have had the most horrific experience with Mweb!

On 21 July, my Vumatel Fibre line was installed and on 22 July my Mweb router was delivered. To date, I have made NUMEROUS phone calls, been put on hold for HOURS, shoved back and forth between Mweb and Vumatel just to be told the one or the other is to blame.

Vumatel claims that the line confuration is done and confirmation was sent to Mweb, we have received a VT number which supposedly Mweb has as well. However, mweb sayd they have received NO confirmation and after consistently being on the phone with them, they just claim they cannot assist us. I am at my wits end trying to arrange this. I am behind on work, behind on my degree all because of Mweb and the lack of service. When enquiring if anyone can help, I am told by numerous clients to just "remove Mweb and go elsewhere" because their service is so poor, however, they want to charge me an enormous fee for removing the product they continuously fail to activate. I just want my line active!