aM
aledia M
1 reviews | Active since Mar 2026
03 Mar 2026, 09:29
Horrible Horrible service.... Fibre disconnected and none of their lines go through and it's been 4days , they overcharge debit orders,been with them but since I installed vuma powered by mweb its been a night mare . I can't wait to block their debit orde
Pathetic service provider, cable cut from pole and logged calls
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
03 Mar 2026, 11:13Good day, Aledia,
We understand how frustrating this must be, especially being without fibre for several days and experiencing issues with payments. After reviewing your account, we can see that your connection is down. You mentioned that the fibre cable is cut, so it’s likely that a fault will need to be logged.
To assist you securely and without delay, please email *** with your review details, the link or a screenshot, and the email address registered to your Mweb account. We’ll be able to respond once we have these details. Our team always strives to reply as quickly as possible, with a general response timeframe of up to 24 hours.
We look forward to helping you get your service back up and running.
We understand how frustrating this must be, especially being without fibre for several days and experiencing issues with payments. After reviewing your account, we can see that your connection is down. You mentioned that the fibre cable is cut, so it’s likely that a fault will need to be logged.
To assist you securely and without delay, please email *** with your review details, the link or a screenshot, and the email address registered to your Mweb account. We’ll be able to respond once we have these details. Our team always strives to reply as quickly as possible, with a general response timeframe of up to 24 hours.
We look forward to helping you get your service back up and running.
Mweb's reply03 Mar 2026, 11:13
Official
Good day, Aledia,
We understand how frustrating this must be, especially being without fibre for several days and experiencing issues with payments. After reviewing your account, we can see that your connection is down. You mentioned that the fibre cable is cut, so it’s likely that a fault will need to be logged.
To assist you securely and without delay, please email *** with your review details, the link or a screenshot, and the email address registered to your Mweb account. We’ll be able to respond once we have these details. Our team always strives to reply as quickly as possible, with a general response timeframe of up to 24 hours.
We look forward to helping you get your service back up and running.
We understand how frustrating this must be, especially being without fibre for several days and experiencing issues with payments. After reviewing your account, we can see that your connection is down. You mentioned that the fibre cable is cut, so it’s likely that a fault will need to be logged.
To assist you securely and without delay, please email *** with your review details, the link or a screenshot, and the email address registered to your Mweb account. We’ll be able to respond once we have these details. Our team always strives to reply as quickly as possible, with a general response timeframe of up to 24 hours.
We look forward to helping you get your service back up and running.
aM
aledia M's updateReviewer Update
03 Mar 2026, 13:12I logged too many calls no nobody called or responded to my query, my acc no is ***0 *** you will find all my details there and escalate my matter an stop telling me nonsense. You really think I can come here an write a review without following all due process?? I need my fiber fixed
aM
aledia M's update03 Mar 2026, 13:12
Reviewer Update
I logged too many calls no nobody called or responded to my query, my acc no is ***0 *** you will find all my details there and escalate my matter an stop telling me nonsense. You really think I can come here an write a review without following all due process?? I need my fiber fixed
Mweb's replyOfficial
03 Mar 2026, 15:34 Good day, Aledia. Thank you for reaching out to us over email. We have responded and eagerly await your reply.
Mweb's reply03 Mar 2026, 15:34
Official
Good day, Aledia. Thank you for reaching out to us over email. We have responded and eagerly await your reply.