Horrible horrible service

I would like to share how disappointed I am in Mweb. This is the worst customer service I've ever experienced. My account was suspended last week on the 20th due to the fact that I paid through easy pay and was informed that the funds went into Mweb's Nedbank account. I was asked to sent my banking details and proof of payment so I can be refunded. Till today I have not received the refund. So on the 21st of January I made payment again and my services have not been connected. I have been making calls to Mweb since last week and my query hasn't been sorted. I have been moved to billing department, sales, sales support, technical and back to sales support without any assistance. I have spoken to over 5 people and have not been assisted. I was told last week that my account has been re-captured and all is well. Was then told to contact Vuma for the re-connection which would take 48 hours. To my surprise Vuma closed the support ticket stating that everything was done on their side and I should contact Mweb again because I have 2 orders on my account. I was told that sales cancelled the wrong order which has the funds and the current active order has no funds. Yesterday I spoke to a sales support person who said my issue will be sorted out in 3 days. I am so frustrated because I have made payment and I can not use the internet as I work from home. This is such a huge inconvenience. I will take the matter to the ombudsman because I'm paying for a service I'm not even using. This is not professional at all.