Horrible, horrible, horrible
<p>I can honestly say that I've never had as many frustrations with any company I've had to deal with than I do with this one. From day one we've had constant issues with internet speed. We only have a 2MB line and half of the time we actually get that, but the other half our internet speeds vary almost every 5 min!! It's sooo difficult when I'm paying for a certain speed and I'm not getting it. Before anyone asks, I'm not being throttled by MWEB so basically if this is the case, why the hell are my internet speeds different every 5-10 min. Trying to call mweb to sort the problem is also a hopeless case as they always put all the blame on telkom and whenever telkom comes out to our house to fix whatever the problem is they can't find anything. I'm so sick and tired of not being able to have decent internet service. If anyone can recommend any decent internet providers other than mweb it would be much appreciated</p>
Hello Tgsharkie,
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service consultant, this matter has now been addressed.
We will arrange a call back for you with a specialist who will investigate the cause of the problem and advise you on the best way forward.
Should you have any further queries, please do not hesitate to contact us.
Kind Regards
MWEB Client Services
Hello Tgsharkie,
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service consultant, this matter has now been addressed.
We will arrange a call back for you with a specialist who will investigate the cause of the problem and advise you on the best way forward.
Should you have any further queries, please do not hesitate to contact us.
Kind Regards
MWEB Client Services
Good Day Tgsharkie,
Thank you for allowing us the opportunity to provide you the assistance required.
Our Technical Team have since made contact with you and provided you the monitoring results obtained.
The speed test readings seem to be compromised by active traffic on your network at specific times. The speeds obtained throughout is within acceptable parameters though.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB client Services
Good Day Tgsharkie,
Thank you for allowing us the opportunity to provide you the assistance required.
Our Technical Team have since made contact with you and provided you the monitoring results obtained.
The speed test readings seem to be compromised by active traffic on your network at specific times. The speeds obtained throughout is within acceptable parameters though.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB client Services
