Horrible experience!

My experience with Mweb is horrible, when I signed up for a 10mb fiber line the sales and technical support agent assured me that I would only be billed at the end of February and to my surprise they deducted the fee and pro-rata from my account, best of all the fiber line doesn't even work! I have sent 4 queries requesting assistance since the 27th and have had no response. I tried phoning but ive used an additional R50 just waiting to be assisted and still no help! I sent messages on their Facebook, emailed them and still no assistance so now i lost money that I didn't budget for this month and can't use a product that i canceled my lte for so now I won't even be able to work from home since tbe fiber isn't working. Please can anyone assist me?