Horrible experience

I have recently made payment for my Fibre line 7 October 2024 on mwebs payment platform funds were deducted from my bank account never reversed at all. 8 days later Mweb goes ahead and switches off my Fibre again. I spent 2 hours on the phone trying to get through after nearly 6 calls were dropped and my airtime ran out.

I called again and was told to email my bank statement which I did the very same day to be told that they don't want the bank statement or screenshots provided but wanted a pop. Which is a bank statement.

They responded to 6 days later saying my payment was unsuccessful even though Capitec could see the payment was sucessful

I proceeded and called my bank which checked on my account and said that the payment was done successfully on the 7th of October and Mweb banked the funds on the 10th of October 2024. Bearing in mind I work from home and need wifi to do my Job. And my work is time sensitive. I spent more than 48 hours without any internet which could result in unpaid hours.

Please don't use Mweb as a provider they are a nightmare to deal with over the phone and on email. I will be searching for a new provider as mweb has just lost me as a client.