RN
Rendani N
1 reviews | Active since Jun 2026
07 Jun 2026, 12:46
Horrible experience
Have had the worst experience with this service provider. Had the technicians come to activate my line only to find that there’s a fault with my fibre line and the matter will be escalated. This matter has been escalated for over a month now and every time I call to enquire about the status of my line being repaired I get told the same thing over and over again - the matter has been escalated. For peace of mind, your sanity and to save your time don’t bother with MWeb
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Replies (3)0
Replies (3)
Mweb's replyOfficial
08 Jun 2026, 09:48Hi Rendani, We understand how frustrating this experience has been, especially after technicians attended, identified a fibre fault, and you’ve since been left waiting for over a month with repeated escalations and no clear resolution.A follow-up has now been submitted with Metrofibre to request an urgent update and progress on the repair of your line. The team is actively pushing for feedback so we can get clarity on what is causing the delay and what the next step will be.We recognise how difficult it is to receive the same “escalated” update without visible movement, and this follow-up has been flagged specifically to try and break that cycle and obtain concrete feedback.Kind regards,
The Mweb Team.
The Mweb Team.
Mweb's reply08 Jun 2026, 09:48
Official
Hi Rendani, We understand how frustrating this experience has been, especially after technicians attended, identified a fibre fault, and you’ve since been left waiting for over a month with repeated escalations and no clear resolution.A follow-up has now been submitted with Metrofibre to request an urgent update and progress on the repair of your line. The team is actively pushing for feedback so we can get clarity on what is causing the delay and what the next step will be.We recognise how difficult it is to receive the same “escalated” update without visible movement, and this follow-up has been flagged specifically to try and break that cycle and obtain concrete feedback.Kind regards,
The Mweb Team.
The Mweb Team.
RN
Rendani N's updateReviewer Update
09 Jun 2026, 19:25Hi Mweb, thank you for response however I just want to understand what does that mean in terms service, delivery and expected time for my fibre connection to be sorted out. When will I have fibre?
RN
Rendani N's update09 Jun 2026, 19:25
Reviewer Update
Hi Mweb, thank you for response however I just want to understand what does that mean in terms service, delivery and expected time for my fibre connection to be sorted out. When will I have fibre?
Mweb's replyOfficial
10 Jun 2026, 11:03Hi Rendani,
We completely understand why you're looking for a clearer answer. When you're without fibre service, knowing that a fault is being worked on is important, but understanding what that means for restoration is equally important.At present, we can confirm that our MetroFibre team is actively working on a resolution and that your case has been marked as urgent to ensure it receives priority attention. The challenge is that restoration timelines are dependent on the outcome of the ongoing investigation and any work required on the network side.While we do not yet have a confirmed restoration date to share, please be assured that the matter remains actively with the relevant team and is receiving urgent attention. As soon as MetroFibre provides a firm update or estimated time for resolution, this will be communicated to you.We understand the impact this outage is having, and we'll continue to follow up with the network team to drive this toward the quickest possible resolution.Kind regards,
The Mweb Team
We completely understand why you're looking for a clearer answer. When you're without fibre service, knowing that a fault is being worked on is important, but understanding what that means for restoration is equally important.At present, we can confirm that our MetroFibre team is actively working on a resolution and that your case has been marked as urgent to ensure it receives priority attention. The challenge is that restoration timelines are dependent on the outcome of the ongoing investigation and any work required on the network side.While we do not yet have a confirmed restoration date to share, please be assured that the matter remains actively with the relevant team and is receiving urgent attention. As soon as MetroFibre provides a firm update or estimated time for resolution, this will be communicated to you.We understand the impact this outage is having, and we'll continue to follow up with the network team to drive this toward the quickest possible resolution.Kind regards,
The Mweb Team
Mweb's reply10 Jun 2026, 11:03
Official
Hi Rendani,
We completely understand why you're looking for a clearer answer. When you're without fibre service, knowing that a fault is being worked on is important, but understanding what that means for restoration is equally important.At present, we can confirm that our MetroFibre team is actively working on a resolution and that your case has been marked as urgent to ensure it receives priority attention. The challenge is that restoration timelines are dependent on the outcome of the ongoing investigation and any work required on the network side.While we do not yet have a confirmed restoration date to share, please be assured that the matter remains actively with the relevant team and is receiving urgent attention. As soon as MetroFibre provides a firm update or estimated time for resolution, this will be communicated to you.We understand the impact this outage is having, and we'll continue to follow up with the network team to drive this toward the quickest possible resolution.Kind regards,
The Mweb Team
We completely understand why you're looking for a clearer answer. When you're without fibre service, knowing that a fault is being worked on is important, but understanding what that means for restoration is equally important.At present, we can confirm that our MetroFibre team is actively working on a resolution and that your case has been marked as urgent to ensure it receives priority attention. The challenge is that restoration timelines are dependent on the outcome of the ongoing investigation and any work required on the network side.While we do not yet have a confirmed restoration date to share, please be assured that the matter remains actively with the relevant team and is receiving urgent attention. As soon as MetroFibre provides a firm update or estimated time for resolution, this will be communicated to you.We understand the impact this outage is having, and we'll continue to follow up with the network team to drive this toward the quickest possible resolution.Kind regards,
The Mweb Team