Horrible customer service from the technical support team @MWEB

I have experienced terrible customer service from the technical support team since the 19th of February 2021. On the 05th of February 2021 I received the LTE service rooter "ZTE". On the 08th of February 2021 I began using the LTE rooter and it was working perfectly. On the 19th of February 2021 the rooter apparently soft locked because I might have moved it from the address of which that was not the case. The rooter has been in my property from the 05th of February 2021 when it was delivered. I have since contacted the technical support team on the 19th of February 2021 twice and my query couldn't be resolved even today. on the 22nd of February 2021 again I contacted the technical team three times and they assured me they are looking into the matter. I was told address don't come up on their system and that is the reason for my problem. I provided them with my property coordinates still they cannot resolve the issue. My employer is paying for the service that I am not currently receiving. The last person I spoke with on the 02nd of March 2021 advised the matter will be escalated to MTN to assist with the issue. MWEB ticket reference number is:***6 till today I haven't received the assistance. Today the 12th of March 2021 I have been on the phone for more than 1 hour trying to resolve the issue every time I get to caller number 2 it cuts off seems someone was dropping my calls. Mweb is not an internet solution but they increased my stress levels as I cannot perform my work duties due to their incompetency.