Horrible customer service from Mweb disgusting to deal with.

Most horrible and unprofessional customer service group of people I have to deal with I wish to just cancel my internet line and join another internet company due to the pathetic service the agents at the call center provide like headless chickens that are so unhelpful to resolve a simple query. I called in on the 12th after making payment for my internet firstly the agent who had sent me a payment link sent me a link to the incorrect address after making the payment I see an notification for installation and called the contact center after being in hold for more than n hour for the 3rd time I was then advise I was to be called back later that afternoon as my account showed credited and my line would be actived no call recieved I then decided to call back on the 13th of December the next morning from 9am right untill 2.30pm to have the same issue of my inactive line to be active the service agents then advised I have to wait another 72 hours for the line to be active an my issue to be resolved I had become frustrated and angry at this point as I was told firstly my issue will be resolved shortly and now having hearing from the guy on the phone that I must wait for my line to be connected I asked to speak to a manager and the agent kept advising they working remotely they can't get a manager they will escalate to one and yet again no issue resolved or communicated even from management! The 4th attempt I spoke to Chelsea same support department that kept giving me the same answers despite explaining to her that I need my internet sorted today cause I am an online teacher and I need connectivity she not only refused to give me a direct contact to head office or speak to someone above her she bluntedly just kept getting stuck on the questions I asked her to resolved my inquiry,why does Mweb provide internet service if the customer service department is so freaking **** I'm paying 400r for my internet and yet I wasted 2 days for internet and R200!!!! In airtime n calls to a helpless contact center who can not even have a simple issue of connect my internet to be resolved!!!!! 72 -hours for what???? Damn ridiculous and *********** to deal with I even sent an email to complaints they are so unrealable all the recording there was no care for providing help kept passing the buck that they waiting for vumas feedback yet Mweb took payment? First time I heard of 72 hours for reconnection.