Horrible customer service from Mweb

Extremely bad service and customer experience. Fibre order placed 12 September 2022 Openserve did line installation on 19 September. Received router in last week of September. Received my login details on 30 September stating my account is active however line was not active. Called Mweb sales (took 30 minutes to get through with the extremely bad system) that put me through to the technical department that tried to help but found that it was an installation issue and transferred me back to sales lol. Sales again said its a technical issue and after making a scene the sales consultant innitiated conference call with technical support and tech support explained the issue. Standard response was that the matter will be resolved within 72 hours lol. I received this feedback 3 times from 1st of October until today 17 October and for some reason Mweb cannot get Fibre working. Funniest thing is that after speaking to the accounts department this morning they are billing me from the 30th when they say my account is active. After asking the accounts department to please cancel the account they gladly say that the cancelations department is going to contact me this afternoon to explain the terms and conditions of the cancelation.

As I am writing this review I am on the line waiting for a mweb sales consultant to review my account and guess what the line just dropped after she was reviewing my account for the past 12 minutes. This tends to happen every time you speak to them. But she called me back 5 minutes later this time awesome. She explained the B nrs Mweb sent through to me does not exist on Openserve's system and a special agent wil look into my account. This.

If you would like your patients tested and to check if you still in good health by not suffering a heart attack by an extremely bad automated telephone system and extremely bad service please go with Mweb.