MM
Mbalenhle M
1 reviews | Active since Feb 2023
09 Apr 2026, 08:12
Horrible customer service
My wifi has been offline since Tuesday evening. I called the call center yesterday from 6:30pm I was holding on the line for 2 hours to get to a consultant and when I finally did he dropped the line and that was like 10 mins before 8pm. I called back again I was caller number 20 from there it was clear I won't get any assistance. My partner called this morning and he was caller number 2 and got through to a consultant and he pretended as if he can't hear him😤 and when I called back I was caller number 15.their service is ridiculous and I'm so mad.
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Mweb's replyOfficial
09 Apr 2026, 09:24Good day, Mbalenhle,
We completely understand how frustrating it must be to experience repeated call disconnections, long waiting times, and difficulty getting through to a consultant while your WiFi has been offline. Being left without a reliable service despite your repeated attempts is understandably very upsetting.
We would like the opportunity to assist you directly. Please send us a direct message on Hello Peter with a brief description of the issue, along with your email address, cellphone number, or Mweb account number linked to your account. This will allow our team to review your case and provide guidance as efficiently as possible.
Your feedback about these challenges has also been shared with our Service Quality Team to ensure it is reviewed and considered for improving our support processes.
Kind regards,
Mweb Team
We completely understand how frustrating it must be to experience repeated call disconnections, long waiting times, and difficulty getting through to a consultant while your WiFi has been offline. Being left without a reliable service despite your repeated attempts is understandably very upsetting.
We would like the opportunity to assist you directly. Please send us a direct message on Hello Peter with a brief description of the issue, along with your email address, cellphone number, or Mweb account number linked to your account. This will allow our team to review your case and provide guidance as efficiently as possible.
Your feedback about these challenges has also been shared with our Service Quality Team to ensure it is reviewed and considered for improving our support processes.
Kind regards,
Mweb Team
Mweb's reply09 Apr 2026, 09:24
Official
Good day, Mbalenhle,
We completely understand how frustrating it must be to experience repeated call disconnections, long waiting times, and difficulty getting through to a consultant while your WiFi has been offline. Being left without a reliable service despite your repeated attempts is understandably very upsetting.
We would like the opportunity to assist you directly. Please send us a direct message on Hello Peter with a brief description of the issue, along with your email address, cellphone number, or Mweb account number linked to your account. This will allow our team to review your case and provide guidance as efficiently as possible.
Your feedback about these challenges has also been shared with our Service Quality Team to ensure it is reviewed and considered for improving our support processes.
Kind regards,
Mweb Team
We completely understand how frustrating it must be to experience repeated call disconnections, long waiting times, and difficulty getting through to a consultant while your WiFi has been offline. Being left without a reliable service despite your repeated attempts is understandably very upsetting.
We would like the opportunity to assist you directly. Please send us a direct message on Hello Peter with a brief description of the issue, along with your email address, cellphone number, or Mweb account number linked to your account. This will allow our team to review your case and provide guidance as efficiently as possible.
Your feedback about these challenges has also been shared with our Service Quality Team to ensure it is reviewed and considered for improving our support processes.
Kind regards,
Mweb Team