LM
Lesedi M
1 reviews | Active since Jan 2019
03 Sept 2026, 10:34
Horrible customer service. Agents with no etiquette
I’ve been on the line for 2 hours trying to reconnect my internet. If a system update is being implemented, kindly explain why it then takes lengthy steps for the client to regain access??? I’ve scanned my device, taken the battery out , rebooted multiple times and nothing .
I then get put through to a Sarah who condescendingly responds to my frustration with a flower emoji on the WhatsApp chat line? As I type this I’ve been on hold for 50mins and counting.
2 and a half hours of my day gone because of a system update
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
03 Sept 2026, 11:09Hi Lesedi,
We understand how frustrating it must be to spend so much time trying to restore your connection, only to feel unsupported during the process. Being left without internet access after completing multiple troubleshooting steps is certainly not the experience we aim to provide. We're here to help. Having reviewed the account, there are currently no visible issues showing on the service from our side. As a next step, please try the following:
• Remove the SIM card from the router
• Switch the router on without the SIM card inserted
• Wait for the lights to stabilise
• Switch the router off again
• Reinsert the SIM card
• Switch the router back on and allow approximately 2 minutes for the connection to establishOnce completed, please test whether internet access has been restored.If you are still unable to connect, kindly let us know what the network/signal light on the router is doing (solid, flashing, off, or the colour being displayed) so that we can provide further assistance and determine the best way forward.Your feedback regarding the support experience and communication will also be shared with our Service Quality Team for review and improvement.Should the issue persist, please continue engaging with us via direct message with the light status and we'll gladly assist further.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so much time trying to restore your connection, only to feel unsupported during the process. Being left without internet access after completing multiple troubleshooting steps is certainly not the experience we aim to provide. We're here to help. Having reviewed the account, there are currently no visible issues showing on the service from our side. As a next step, please try the following:
• Remove the SIM card from the router
• Switch the router on without the SIM card inserted
• Wait for the lights to stabilise
• Switch the router off again
• Reinsert the SIM card
• Switch the router back on and allow approximately 2 minutes for the connection to establishOnce completed, please test whether internet access has been restored.If you are still unable to connect, kindly let us know what the network/signal light on the router is doing (solid, flashing, off, or the colour being displayed) so that we can provide further assistance and determine the best way forward.Your feedback regarding the support experience and communication will also be shared with our Service Quality Team for review and improvement.Should the issue persist, please continue engaging with us via direct message with the light status and we'll gladly assist further.
Kind regards,
Mweb Team
Mweb's reply03 Sept 2026, 11:09
Official
Hi Lesedi,
We understand how frustrating it must be to spend so much time trying to restore your connection, only to feel unsupported during the process. Being left without internet access after completing multiple troubleshooting steps is certainly not the experience we aim to provide. We're here to help. Having reviewed the account, there are currently no visible issues showing on the service from our side. As a next step, please try the following:
• Remove the SIM card from the router
• Switch the router on without the SIM card inserted
• Wait for the lights to stabilise
• Switch the router off again
• Reinsert the SIM card
• Switch the router back on and allow approximately 2 minutes for the connection to establishOnce completed, please test whether internet access has been restored.If you are still unable to connect, kindly let us know what the network/signal light on the router is doing (solid, flashing, off, or the colour being displayed) so that we can provide further assistance and determine the best way forward.Your feedback regarding the support experience and communication will also be shared with our Service Quality Team for review and improvement.Should the issue persist, please continue engaging with us via direct message with the light status and we'll gladly assist further.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so much time trying to restore your connection, only to feel unsupported during the process. Being left without internet access after completing multiple troubleshooting steps is certainly not the experience we aim to provide. We're here to help. Having reviewed the account, there are currently no visible issues showing on the service from our side. As a next step, please try the following:
• Remove the SIM card from the router
• Switch the router on without the SIM card inserted
• Wait for the lights to stabilise
• Switch the router off again
• Reinsert the SIM card
• Switch the router back on and allow approximately 2 minutes for the connection to establishOnce completed, please test whether internet access has been restored.If you are still unable to connect, kindly let us know what the network/signal light on the router is doing (solid, flashing, off, or the colour being displayed) so that we can provide further assistance and determine the best way forward.Your feedback regarding the support experience and communication will also be shared with our Service Quality Team for review and improvement.Should the issue persist, please continue engaging with us via direct message with the light status and we'll gladly assist further.
Kind regards,
Mweb Team
LM
Lesedi M's updateReviewer Update
03 Sept 2026, 11:24This was simple enough. I’m back online. Please communicate with your agents regarding their manner of service
LM
Lesedi M's update03 Sept 2026, 11:24
Reviewer Update
This was simple enough. I’m back online. Please communicate with your agents regarding their manner of service
Mweb's replyOfficial
03 Sept 2026, 12:17Hi Lesedi,
We're pleased to hear that you're back online and that the issue has been resolved. We appreciate your comments regarding the support experience you received. Your feedback will be shared with our Service Quality Team for review and improvement, as we take all customer feedback seriously and remain committed to providing the level of service our customers have come to expect.
Kind regards,
Mweb Team
We're pleased to hear that you're back online and that the issue has been resolved. We appreciate your comments regarding the support experience you received. Your feedback will be shared with our Service Quality Team for review and improvement, as we take all customer feedback seriously and remain committed to providing the level of service our customers have come to expect.
Kind regards,
Mweb Team
Mweb's reply03 Sept 2026, 12:17
Official
Hi Lesedi,
We're pleased to hear that you're back online and that the issue has been resolved. We appreciate your comments regarding the support experience you received. Your feedback will be shared with our Service Quality Team for review and improvement, as we take all customer feedback seriously and remain committed to providing the level of service our customers have come to expect.
Kind regards,
Mweb Team
We're pleased to hear that you're back online and that the issue has been resolved. We appreciate your comments regarding the support experience you received. Your feedback will be shared with our Service Quality Team for review and improvement, as we take all customer feedback seriously and remain committed to providing the level of service our customers have come to expect.
Kind regards,
Mweb Team