MD
Mbali D
1 reviews | Active since Jun 2025
26 Mar 2026, 18:35
Horrible customer experience
Experience a very horrible service. Mweb billed me for a product I never ordered and the sales representatives are never helpful. The last agent I spoke to promised that I will get a callback and it has been over six months now. I want my money!!!!
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
27 Mar 2026, 07:34 Good day, Mbali.Thank you for bringing this to our attention. We understand how serious and frustrating this situation is, especially when it involves billing concerns and a lack of follow-up over an extended period. This is not the level of service or accountability we aim to provide. From our side, we can currently see an active service on your profile listed as a 20/20Mbps Uncapped Fibre - Evotel package. To ensure we are addressing the correct service and resolving this billing matter accurately, please reach out to us via private message so we can confirm the service you are referring to and review your account in detail. Once we have verified the details with you, we will prioritise a full investigation into the billing and ensure you receive clear feedback and the appropriate resolution. We value the opportunity to correct this and restore your confidence in our service.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply27 Mar 2026, 07:34
Official
Good day, Mbali.Thank you for bringing this to our attention. We understand how serious and frustrating this situation is, especially when it involves billing concerns and a lack of follow-up over an extended period. This is not the level of service or accountability we aim to provide. From our side, we can currently see an active service on your profile listed as a 20/20Mbps Uncapped Fibre - Evotel package. To ensure we are addressing the correct service and resolving this billing matter accurately, please reach out to us via private message so we can confirm the service you are referring to and review your account in detail. Once we have verified the details with you, we will prioritise a full investigation into the billing and ensure you receive clear feedback and the appropriate resolution. We value the opportunity to correct this and restore your confidence in our service.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team