1 reviews | Active since Sept 2015
********** Service from Mweb . Very Slow Speeds and Connection Keeps Dropping
<p>I have been an Mweb customer for about 7 or 8 years now . There has often been occasion where the speed has been nowwhere near what is advertised . The most recent being the past two months now . Not only have I experienced very slow speeds but the connection keeps dropping constantly and I lose connection constantly .</p> <p>Everytime I raise this with mweb all they say is that it has now been resolved . But its never the case . It may be fine or a day or two but than just reverts to the same issue . I am supposed to be getting speeds of at least 2MBPS . I just did two tests this evening which I have forwarded to mweb . Speed is only between 355kbps and 455kbps . Downloads take forever and often timeout . In addition the connection keeps dropping too which is extremely frustrating . Mweb are charging me for a service that they are repeatedly failing to deliver on</p>
Good day hbnavajo
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Good day hbnavajo
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Not sure what you mean by this matter has been addressed . All I have had is a call from your technical dept stating they believe it is a telkom issue and that they will contact telkom .
Yesterday I had no internet connection from 5pm
Today again the connection was lost at 5pm and till now 10:15 pm I have no connection . I am now using anther ISP service which is costing me as I am paying both MWEB and another service . Please bear in mind I raised this issue two months ago and than again on the 19 Oct 2016 . See ref ********** ********** . This really needs to be expedited . It is way too long and totally unacceptable that you charge me for a service that you are not delivering . Please do not claim it is addressed as it most certainly is not
Not sure what you mean by this matter has been addressed . All I have had is a call from your technical dept stating they believe it is a telkom issue and that they will contact telkom .
Yesterday I had no internet connection from 5pm
Today again the connection was lost at 5pm and till now 10:15 pm I have no connection . I am now using anther ISP service which is costing me as I am paying both MWEB and another service . Please bear in mind I raised this issue two months ago and than again on the 19 Oct 2016 . See ref ********** ********** . This really needs to be expedited . It is way too long and totally unacceptable that you charge me for a service that you are not delivering . Please do not claim it is addressed as it most certainly is not