********** customer service

I am a new customer at Mweb my service should have started 01.01.2023 however due to a clerical error from the previous service provider I am still not active. For the last 4 days I have been phoning the sales team. I need to phone in multiple times a day and hopefully I find one person a day that doesn't send me to 3 different departments only to have the phone dropped in my ear. A guy phoned me for a follow up placed me on hold and dropped the phone. I asked to speak to a manager was placed on hold and dropped. One person **** and told me everything is sorted out and to phone technical to configure the router. Phone tech support only for him to inform me the line is still inactive. It is absolutely ridiculous I have order numbers and proof that the previous service provider did fix the error with vuma but still mweb is telling sorry you will have to wait until month end when it is released. I have never struggled with a company as much as this and this as a new client. My old service provider has been more help then they have in the last 5 days. My line isn't even working yet and already I feel like canceling the service.